Hurricane Simon · Guest update
IMPORTANT INFORMATION
Vidanta Vallarta-Nuevo Nayarit continues to operate and welcome guests.
We’re happy to share that all of our guests and every member of our team are safe and well. The resort is in good condition and operating as usual. Our team is here to make sure you receive the care, hospitality, and service you expect throughout your stay.
· 3 PM Central Mexico Time
Your vacation is protected.Here’s everything you need to know about your stay.
GUESTS AT THE RESORT
Thank you for being with us.
Your safety and well-being come first. Our team is here for anything you need, and we’ll share any important updates with you directly at the resort.
NO CALL NEEDED
OCTOBER 12 AND 13 ARRIVALS
Please check your travel details before you leave.
We continue to operate as usual. However, some services outside the resort, including flights and transportation, may be subject to change.
Before you travel, we recommend checking directly with your airline and staying up to date with official information from the relevant authorities.
If anything changes with your stay, we’ll let you know.
THERE’S NO NEED TO CALL US
ARRIVALS FROM OCTOBER 14 ONWARD
Your reservation is confirmed.
Your stay at Vidanta Vallarta-Nuevo Nayarit remains exactly as booked.
Some services outside the resort, such as flights, transportation, and other local services, may be subject to change. If you’re flying in the next few days, we recommend checking directly with your airline before your trip and staying up to date with official information from the relevant authorities.
If anything changes with your stay, we’ll let you know
THERE’S NO NEED TO CALL US
ROBBIE WILLIAMS · OCTOBER 27
Your tickets remain valid.
The concert will go ahead as originally scheduled, and no action is needed on your part. Please check this page for any official updates ahead of the event. We look forward to welcoming you for a wonderful evening.
NO CALL NEEDED
VIDANTAWORLD MEXICO OPEN
Your tickets and Hospitality passes remain valid.
The tournament is going ahead as planned, and there’s nothing you need to do at this time. Any official updates will be shared right here. See you on the course.
NO CALL NEEDED
BOOKINGS THROUGH A TRAVEL AGENCY OR WEBSITE
Your travel provider is the quickest way to get help.
Our travel partners have access to our flexible options, so we recommend contacting the company you booked with directly to request any changes.
CONTACT YOUR AGENCY
We're here for you
We're always happy to hear from you.
You can reach us by phone or email. Over the next few days, our phone lines may have limited availability while we prioritize the most urgent requests. If your inquiry can wait, we’d appreciate it if you could reach out a little later. Thank you for your understanding and for helping us provide the best possible care to all our guests.
Phone
Official updates are posted only on this page at Vidanta.com and on our verified social accounts. We will never ask for card details or payment by WhatsApp, social media, or an unexpected call.